Frequently Asked Questions
An item I'm Interested in is out of stock, will it be restocked?
Our products are hand made which limits our available quantity so it’s not uncommon for us to temporarily sell out. But rest assured, our craftsmen are working hard to make more.
If you want us to notify you when an item is back in stock simply add it to your wishlist 🙂
Or better yet, you can back-order the item and we’ll ship it Priority Mail for FREE as soon as we’re back in stock!
What's your return policy?
We want you to be 100% satisfied with your purchase, so we have a generous 30-day easy return policy.
Please see our Returns page for more details and return instructions.
How long will it take to receive my order?
You’ll receive your order fast!
We process all “in-stock” orders placed before 12:00PM (PST) the same day and ship with FREE Priority Mail postage from Santa Barbara, California.*
Here are the expected transportation times:
* Occasionaly, like when order volume surges, we use third party fulfillment services to expedite order deliveries
Do you ship outside of the United States?
Currently we sell exclusively to US customers, and include FREE Priority Mail shipping to all 50 states on all orders.
What are your socks and slippers made from?
Our slipper socks are made from 100% organic wool with no chemicals or dyes.
Please see our About Us page to learn more about our commitment to sustainable, compassionate farm to fashion business practices.
What are the care instructions for your wool products?
We recommend not to wash your slippers until it is really necesarry so they last longer. Then when the time comes we recommend hand washing them with a wool safe detergent and air drying.
Do you accept wholesale orders?
Yes, we work with select boutiques, resort gift stores and wellness spas. Please contact us at the link below to setup an account.
Link: Wholesale Inquiries
Where are you located?
Santa Barbara, CA
Can I speak to a "real person" at your company?
Absolutely, we’d love to hear from you!
We are a small family-owned business so you’ll always be speaking to a “real person” when you contact us.
Here’s how to reach us:
Use the form on our Contact page